Privacy Policy
Effective October 8, 2026. This policy explains how ShareSpace LLC ("we", "us") handles information in the Nyra app and at sharewithnyra.com.
1. Who we are
Nyra is operated by ShareSpace LLC. You can reach us at support@sharewithnyra.com.
2. What we collect
| Information | Why we need it |
|---|---|
| Account details: email address, name, sign-in method (email, Google, phone number, or guest) and a unique account ID. | To create and secure your account and let you sign in on another device. |
| Your conversations: the messages you send and your companion's replies. We keep the most recent messages of each conversation. | To reply to you and show your conversation again when you return. |
| Memory: up to about 20 short facts you've shared (for example your name or interests). We instruct the system not to store health, financial, precise-location or sexual information. | So companions can talk to you naturally across chats. |
| Age group and consent: whether you are under 13, 13 to 17, or 18 or over, and whether a parent or guardian agreed. We do not store your date of birth. | To meet age and consent requirements and apply teen safety settings. |
| Usage counts: how many chats, voice replies and video minutes you've used each day or month. | To apply plan limits and prevent abuse. |
| Subscription status: whether your plan is active and until when. Payments are handled by Google Play or the App Store; we never see your card. | To unlock Premium features. |
| Technical and diagnostic data: device type, operating system, app version, a Firebase app-instance ID, and app-usage events (such as screens viewed) collected by Firebase Analytics. Analytics also derives an approximate location (country or city) from your device's masked IP address. We never read your precise location. | To keep the app working, understand how it is used, and improve it. |
Voice. When you tap the microphone, your phone's own speech recognition (provided by Apple or Google, depending on your device) turns your speech into text. We do not record or store your audio. Text replies you hear in chat are read aloud by your phone's voice. During video calls, the text of a reply is turned into speech by Google Cloud and played through the avatar.
Camera, microphone and photos. The app asks for the microphone only for voice input. It does not use your camera or photo library unless you choose to share something.
3. How we use information
- To provide Nyra: generate replies, remember what you've shared, run voice and video calls, and keep your account secure.
- To apply plan limits, verify subscriptions, and prevent misuse.
- To keep users safe, for example by responding with care and pointing to help when a message suggests someone may be in danger.
- To understand how the app is used and fix problems.
- To meet legal obligations.
We do not sell your personal information, we do not use it for advertising, and we do not share it with data brokers.
4. Who handles your information
| Provider | What they do |
|---|---|
| Google (Firebase and Google Cloud) | Sign-in, database storage, app hosting, analytics, and the AI model (Gemini) that writes replies, plus text-to-speech for video calls. Your messages are sent to Google to produce each reply. |
| LiveAvatar (HeyGen) | Draws the avatar's video during video calls. It receives the synthesized voice audio for the reply, and the video session details. |
| Google Play and Apple App Store | Process purchases and subscriptions. |
| Apple or Google speech recognition | Turn your speech into text on your device when you use the microphone. |
These providers process information on our behalf under their own terms and privacy policies. We may also disclose information if the law requires it or to protect someone's safety, and to a successor if our business is sold or merged.
5. Where information is processed
Our servers and our providers' servers are mainly in the United States, so your information may be transferred to and processed in countries other than your own. We rely on our providers' safeguards for those transfers.
6. How long we keep it
- Conversations and memory: until you delete them (menu, "Forget my chats & memory") or delete your account.
- Account details: until you delete your account.
- Usage counts and diagnostic data: for a limited period needed to run and secure the service.
- Purchase records: kept as long as the law or the app stores require.
After a deletion request we delete or anonymize your information within 30 days, except what we must keep by law.
7. Your choices and rights
- In the app: delete your chats and memory at any time from the menu.
- Delete your account: follow the steps at sharewithnyra.com/delete-account.
- Access, correct or export your information, or object to how we use it: email support@sharewithnyra.com. Depending on where you live (for example the EU, UK, or California), you have legal rights to access, correct, delete and port your information, to withdraw consent, and to complain to your local data protection authority. We won't treat you differently for using these rights.
- Permissions: you can turn off microphone access in your phone's settings.
8. Children and teens
Nyra is not for children under 13, and we ask for an age group when you start. If you are 13 to 17, a parent or guardian must agree to this policy for you, and your companions use stricter safety settings. If we learn we have collected information from a child under 13, we will delete it. Parents can contact us at support@sharewithnyra.com to review or delete a child's information.
9. Security
We use industry-standard protections: encrypted connections, access controls, and servers that only our systems can write subscription and usage data to. No system is perfectly secure, so please use a strong password and keep your device secure.
10. Not a medical or professional service
Nyra companions are AI. They are not doctors, therapists, lawyers or financial advisers, and we don't collect health records. Please don't share sensitive information you don't want processed as described here.
11. Changes
If we change this policy in a way that matters, we'll update the date above and ask you to review and accept it in the app. Earlier versions are available on request.
12. Contact
ShareSpace LLC, support@sharewithnyra.com, or see our Contact page.